Damage & Claims Policy

1. Customer Inspection

Customers should inspect their goods as soon as reasonably possible after delivery.

Any visible damage or missing items should be reported to MGT Packers & Movers promptly.

2. Reporting Damage

Customers should contact MGT Packers & Movers with details of the issue.

A claim may require:

• Customer name
• Booking or service details
• Description of the damaged or missing item
• Photographs or videos
• Delivery details
• Supporting documents where applicable

3. Hidden Damage

If damage is discovered after delivery that was not immediately visible, the customer should notify MGT Packers & Movers as soon as reasonably possible after discovering the damage.

4. Claim Investigation

MGT Packers & Movers may review the circumstances surrounding the reported damage or loss.

This may include reviewing:

• Packing condition
• Loading and unloading procedures
• Transportation details
• Delivery records
• Photographs
• Customer-provided evidence
• Other relevant information

5. Items Requiring Special Handling

Customers should inform MGT Packers & Movers before the move about fragile, high-value, unusually heavy, or specially sensitive items.

Additional handling requirements may apply.

6. Exclusions

Claims may be affected where damage or loss results from circumstances outside the reasonable control of MGT Packers & Movers, improper customer packing, pre-existing damage, undisclosed conditions, or other circumstances permitted under the applicable service agreement and law.

7. Claim Resolution

After reviewing the claim and available evidence, MGT Packers & Movers will communicate the applicable resolution to the customer.

Any compensation or remedy will be subject to the agreed service terms and applicable law.

8. Customer Cooperation

Customers should provide accurate information and reasonable supporting evidence to help MGT Packers & Movers investigate a claim.

9. Contact Us

To report damage, loss, or missing items: